GREAT STUFF—TAKE IT FROM AN EXPERIENCED ONE===THIS IS!
In business, the adage is “the customer is always right.” However, some customers take this way too seriously and become the nightmare of many employees and executives alike. Unfortunately, dealing with these difficult customers is a part of the game.
I have been in the line of customer facing role for more than 20 years and I have my own fair share of either wanting to wring the customer’s neck or scream and run away but I never cave in. Not once. Not in the face of the customer. Not on the phone with customer.
Pride, anger, frustrations, tears and embarrassment – all swallowed with a smile.
How do I do it and still smile, let alone stay sane? Here are some ways to deal with nasty customers – the Kally’s style!
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