When Convenience and Patient Care Collide

No Half Measures

Recently, I was informed of a new process at my cancer center. This information was provided by a scheduling person who was clearly extremely taken aback when I questioned what she wanted me to do and then refused to do what she had been told to schedule. I figured out a workaround for the unacceptable thing she wanted me to do and then proceeded to address it with the executives. When I figured out what had happened and was told that no adjustment would be made, I was aghast.

Convenience had been placed above Patient Care.

Let me set the scene …

I get an infusion called Zometa. It’s a bisphosphonate, designed to help keep my bones strong where the cancer has literally left holes and structural instability, and is given to me intravenously (IV) through my port. For years, I got this infusion monthly, now I usually get it…

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About Jonathan Caswell

Mr. Caswell has been composing poetry at least since High School. He has been on WORD PRESS for ten years and contributes to two other blogs beside this one. This blog has a Christian emphasis but all bloggers are welcome. Mr. Caswell chooses to---with permission--re[post material of interest

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