Tag Archives: customer service?

THE VITREO-RETINAL ASSOCIATES** STAFF

The V.R.A.** clientele,

Like Diana are treated well….

Diatated to treated

We’re pleasantly greeted,

It’s customer service they sell.

Managing efficient care,

As patients move chair-to-chair…

Each conducts

Themselves with facts,

Showing if we’re getting somewhere!

The gals at the front greeting desk,

Check status of every guest…

Beautiful smiles

Trim paperwork piles,

tto a size that is best!

Nana and the women within,

Where documentation comes in…

Check history

And ability,

To see since the last visit in.

V.R.A.** dedication

To each patient’s situation….

Is very apt

In relieving handicapped,

Vision from further disintegration!

Doctor defrin’s name still appears—

He treated my wife for years–

On the name b oard

Many eyes he restored,

Has retired with a full and rich career!

–Jonathan Caswell

Dedicated to the staff and doctors of Vitreo-Retinal Associates, for their fine work, pleasant manner and especially how they have treated the author’s wife, Diana, with all their kindnesses over the years!

Please note—that this is an unsolicited testimonial.

 

 

CONDITIONAL SERVICE

they said they’d call at Eight,

But all he did was wait…

They WANTED TO know

He was ready to go,

But didn’t bother those conditions to relate!

They expected his computer on line,

He’d tried to tell them a previous time…

Wi-Fi/phone separation

His a difficult situation,

Do you think this they BOTHERED to find?

–J.E.C.